Deposit, Payment & Cancellation Policy

The option to get a full refund or to postpone your trip are available, but conditions do apply.
We retain the right to change any tariffs, services or rules without prior notification.
‘Should you wish to peg the price for the future bookings, full payment of the itinerary within 30 days from the date of booking will secure the booked price provided no changes are made after payment is made,’
With regards to deposits, cancellations and modifications these are the policies in place:
Deposits:
– Reservations made 365 days in advance pay 50% within 30 days of making the booking
– Balance (50%) is payable 60 days before arrival
– Reservations made 31 to 60 days in advance pay 100% within 7 days of making the booking
– Reservations made within 30 days pay 100% within 3 days of making the reservation
– Reservations made within 4 days of arrival are to be paid immediately

Cancellations:
- Percentage is calculated on the client’s total reservation cost payable
- More than 61 Days: We keep Deposit (Deposit is calculated depending on what the lodges require and our administration fees + our expenses) 
- 30 days prior to arrival: 100%
- 60-31 days prior to arrival: 50%

Terms & Conditions apply. All rates are subject to change prior to reservation confirmation with reference to increase in VAT, government tax charges, National park fees and fuel prices.

Current Policy which applies to SANPARKS (Which is minimum cancellation fees and may change)
Percentage is calculated on the client’s total reservation cost payable
– Cancelling within 30 to 15 days before arrival: 50%
– Cancel within 14-7 days before arrival: 75%
– Cancel within 6 days or less: 100%
– If the arrival date of the itinerary is postponed prior to or on date of arrival and then cancelled at a later stage, the fees that applied at the time of amendment will be enforced if the amount is greater than the new cancellation fees

Modifications:
– For downgrading a reservation when a deposit has been paid, a percentage is calculated on the difference:
– Modify within 30 to 15 days before arrival: 50%
– Modify within 14 to 17 days before arrival: 75%
– Modify within 6 days and less: 100%
– When modifying the arrival date to an earlier date, no modification fees will be charged, unless the total cost is decreased and the arrival date before the modification fell inside the 30-day period
– If the arrival date of the itinerary is postponed prior to or on date of arrival and then cancelled at a later stage, the fees that applied at the time of amendment will be enforced if the amount is greater than the new cancellation fees.

Day permit booking fees are non-refundable